Professional user and service support 24 hours a day, 7 days a week is one of the ET NETERA’s principal service.
Post-project operational support is a pillar on which long-term relationships with our clients are built. The service is based on guaranteed accessibility and problem-free operation of all websites, online applications and information in our direct or remote care. In case of any problems, our clients can turn to our service and customer care section at any time, day or night.
- Professional webhosting on servers located on the network backbone
- Server housing
- Constant monitoring of the accessibility of websites, applications and systems
- Maintenance of server and application security defending against attacks attempts
- A complex policy of backing up applications and data
- Contractually guaranteed reaction times and reactions to downtime both during and after working hours
- Client and user support
- Website content updates and minor alterations of applications